Making Mistakes Productive Using the Five Whys

Asking why — image taken from Most companies have some rules or guidelines in place for whenever an “incident” happens, be it an outage or something else that impacts customers. Some companies call them incident reports, others root cause analyses. Sadly, too often, producing these types of reports is seen as a chore — essentially punishment for standingContinue reading “Making Mistakes Productive Using the Five Whys”

Nonviolent Meeting Scheduling

Scheduling meetings with people, especially larger groups, by default is a hostile act. You come in and take away half an hour, an hour or more of people’s time—time they could otherwise have spent doing “real work.” On top of the meeting time itself, there’s additional overhead: Scheduling overhead — every participant has to check and decideContinue reading “Nonviolent Meeting Scheduling”