Making Mistakes Productive Using the Five Whys

Asking why — image taken from https://pixabay.com/en/house-painter-balloon-why-question-3062248/ Most companies have some rules or guidelines in place for whenever an “incident” happens, be it an outage or something else that impacts customers. Some companies call them incident reports, others root cause analyses. Sadly, too often, producing these types of reports is seen as a chore — essentially punishment for standingContinue reading “Making Mistakes Productive Using the Five Whys”