Fertile Mid-Stations
By Zef Hemel | | 7 minutes read - 1378 words
Should it be a companyâs ambition to keep people forever? For my parentsâ generation and before it was common to stay with a company for your whole career. In some cultures this is still the case. Things look quite differently now, so isnât it time to re-evaluate if we should adapt our approach to how we position our company as an employer as a result?
I remember reading an article where Richard Branson spoke about the millennial generation, and how to adapt to their âimpatienceâ and âinstant gratificationâ needs.
This is how I would summarize Bransonâs perspective (I couldnât find the article):
Millennials are flighty; they are impatient. You can expect them to move around. Rather than trying to fight it, accept it and adapt. Donât aim to be their final destination â the place they grow up and work the rest of their career. Instead, try to be a fertile mid-station. Make sure you create an environment that can teach them plenty of things and helps them grow. In the mean time, make sure they add value to your company quickly. Then, when they want to leave, let them go. No hard feelings. If their experience was good, they will tell their friends.
This is also how I look at all the companies Iâve worked at. I did not leave a single one because they were âbad.â Itâs never black and white. Most companies arenât inherently good or bad, they just vary in how much of a match they are for your particular needs and interests, and the current state of your career. They vary in levels of organization, rate of change, compensation, type of challenges. That doesnât allow us to judge them to be either good or bad, it all depends.
For instance, a stable company may be boring to some people: if things change all the time, you will likely learn quicker â but for others this may be super stressful. An outsourcing company may not be good if you care a lot about feeling ownership of the product you work on, but if youâre looking for variety and to build up your technical skills in many different projects, such a company may be a great fit.
As a result, Iâd happily recommend any of my previous employers to you after first listening to what youâre interested in. And no, that recommendation will never be âok, if youâre interested in a super shitty company, definitely go to X.â đ
Thereâs no such thing as the ultimate employer. And likely what type of employer is good for you will evolve over time.
Ok, I can tell youâre bought into this idea.
So, how do we adapt as a result? I see two areas of focus:
- Adapting how we get people in
- Adapting how we let people go (in the non euphemistic sense)
Iâve been running some âpeople managerâ interview trainings this week. The people manager interview is the recruitment stage where we focus on the candidateâs motivation, soft skills etc. The part I always emphasize is trying to focus on the match. The two-way match: what do we need as a company right now (or near future), and what is this candidate looking for right now (or near future)?
You may see a super smart and competent candidate, but know theyâre not a good match right now. Nevertheless, that may change in a year or two down the line. Thatâs perfectly fine, and a good reason to during this interview also get a sense of their future trajectory. Iâm not sure if current applicant tracking systems support this very well to be honest. Yes, Iâm sure you can keep candidates on record so you can ping them again in the future, even if they didnât successfully go through the process â but not sure if you can take potential future career matches into account. PRODUCT OPPORTUNITY.
But now letâs focus on the tougher part: letting people go. I donât want to go to the extreme of actively pushing people out because that would be best for them â Iâm not ready for myself yet, probably. Nevertheless, we can still be more open to the idea that when people are stagnating, it may actually be good for them to leave. And perhaps we should be more OK with even suggesting it as an option.
Two years ago âManager READMEsâ where a thing, so I wrote one. Hereâs a relevant part:
It is also my job to ensure youâre sufficiently challenged and growing. If youâre bored, tell me. There are always opportunities for change, either in my team, or in another; I will even support you if you feel you need to join another company in order to achieve your goals (my employers donât always appreciate this).
How far should we go to keep people on board? When we know theyâre thinking of leaving, or even got an offer, should we throw a promotion at them, golden handcuff them? Likely, thatâs hardly ever an effective long-term strategy.
Having people quit on you is always tough, but not all cases are the same. You can classify these cases into two categories:
- The job they leave to is an improvement for them (again: for their particular needs, interests and stage of career), and likely better than what you can offer in your company right now.
- They leave to get out of their current job.
Determining which category youâre dealing with is a hard, because the person in question will almost always present it as a case of (1). Itâs probably healthy to always reflect on their true motivation, and looking inward at your responsibility as a manager is the right place to start. In many cases it will turn out you did something wrong: didnât offer the right opportunities, didnât see the particular needs â thereâs learning opportunity.
Nevertheless, if you accept the âfertile mid-stationâ model, you know this was bound to happen at some point, so let them go and support them in the process.
Easier said than done, though. This is hard, because you have to deal with various biases:
- You may really like this person, or value their contribution â you want them to stay because itâs good for you.
- This is going to cause you trouble â you will need to find a replacement, there will be some level of drama.
- It may reflect badly on you as a manager. âWhat is this manager doing that people quit!?â
- You know grass always seems greener elsewhere, so youâre worried theyâre making a naive mistake. At least here you know what youâre going to get â the âknown evilâ argument.
Itâs never easy as a manager.
Nevertheless, looking back, as an employee â Iâve never regretted a single job switch. Maybe I got lucky.
The value I got out of my jobs varied greatly, but I always got something out of it. We are lucky enough to be in an industry where demand is high, so weâll always find something else if things donât pan out. Also: if you accept the mid-station model, people may return to you at some later stage, another reason to make leaving a somewhat positive experience. I have one colleague that has left and rejoined the company twice already, every time in a different enough role that made sense for him at that stage of his career. Cool!
If you look at this at a market macro level this is probably going to be healthy too. If people make strategic job switches, they will grow more quickly as people. Therefore, as a whole market, the rate of people growth goes up. As a result, we get more value out of the limited âresourcesâ (love to use that term) that we have. Wins all around.
So, letâs stop optimizing our companies to be a âfinal destination.â Thatâs likely not going to work out very well. Instead, letâs accept our role as âfertile mid-stations.â However, that should not stop us from remaining self critical. Always use the moments that people do decide to make a switch as an opportunity to reflect and fix things that are broken.
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